Return Policy

ACS Material endeavors to provide the best possible materials to our customers.  Our commitment is to meet or exceed the specifications we provide for each product.  If a product can be shown not to meet the specifications, we will replace it with a product that does meet the specifications, or at our discretion, refund the cost of the material to the original purchaser.  ACS Material will not accept returns without prior authorization.  No returns will be accepted for customized products; the burden of usability is on the specifier.  ACS Material may, at its discretion, enter into a contractual agreement with a purchaser for the purpose of guaranteeing that the specifications of a customized product are defined and satisfied.  The terms of any such agreement will supersede this policy.

**Please note, due to the nature of our lab supplies products there are no refunds, exchanges or returns. This includes all items under the Lab Supplies category.

Returns for equipment are only accepted in cases where there is a manufacturing defect, shipping damage, or an incorrect item was delivered. If you believe your order qualifies for a return, please contact us immediately after receiving the product, including your order/purchase number, a description of the issue, and supporting photos or videos. All return requests are subject to approval, and returns will only be accepted with prior authorization. Unauthorized returns will not be accepted. Please note that custom or made-to-order items are non-returnable unless they meet the criteria above. If you have any questions, feel free to reach out to us by email: contact@acsmaterial.com. Thank you for your understanding.

These Return Policy terms may be changed by ACS Material at any time and will be posted on the website found at www.acsmaterial.com.